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Marketing Concepts
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CR-006

Schwartz's Levels of Customer Awareness

Copy & Creative
the concept

Eugene Schwartz's model from Breakthrough Advertising (1966): prospects are Unaware, Problem Aware, Solution Aware, Product Aware or Most Aware, and the headline and copy must start where the reader already is.

When to use

When writing headlines, ads, landing pages and emails; when matching search intent and audience temperature to the right message.

Applies To
Paid
Owned
Email
Search
In Action (the tape)

Unaware: a story-led ad about a common frustration; Problem Aware: 'Tired of leads that never answer?'; Solution Aware: a comparison of approaches; Product Aware: proof and reviews; Most Aware: just the offer and the deal.

the ref's call
9

One of the most useful copy frameworks ever written, for every channel. Flagged when cold audiences get a pitch written for people who already know you.