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First Principle
Marketing Rulebook
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FP-8. Every touchpoint builds or bleeds the brand.

Governs: Rules 5, 9, 27, 33, 42, 44, 45, 46
The Violation
The Principle

A brand is a long-term investment made one impression at a time. Every ad, page, email, package and service interaction adds to it or takes from it.

The call

A brand is a long-term investment made one impression at a time. Every ad, page, email, package and service interaction adds to it or takes from it.

The Legends

Ogilvy: "Every advertisement should be thought of as a contribution to the complex symbol which is the brand image." (Confessions) Ogilvy: "Any damn fool can put on a deal, but it takes genius, faith and perseverance to create a brand." (The Unpublished David Ogilvy) Markkula, principle three, Impute: "People DO judge a book by its cover." Hopkins: "To create the right individuality is a supreme accomplishment."

In Action (the tape)
The Corrective Play
fp-8